Refund Policy

Returns and refunds

You have 30 days from the day your order arrives to request a return. To be eligible, the item must be unused, in the condition you received it, and in its original packaging.

How to start a return

Email us at [SUPPORT@YOURDOMAIN.COM] with your order number and a short description of the issue. We will reply with a return address and instructions. Please do not send anything back before contacting us — items returned without an approved return request cannot be processed.

Damaged, faulty or wrong items

Inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photographs of the item and the packaging. We will arrange a replacement or a full refund including original shipping, at no cost to you.

Who pays return shipping

If the item is faulty, damaged, or we sent the wrong thing, we cover return shipping. For change-of-mind returns, the cost of return shipping is yours, and the original shipping charge is not refunded.

Items we cannot accept back

Electrical fixtures that have been installed or wired in, items returned without their original packaging, and gift cards.

Refund timing

Once your return arrives and is inspected we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few days beyond that to post the funds.

Cancellations

Orders can be cancelled for a full refund at any time before they ship. Once an order has shipped it must be handled as a return.

Contact

[YOUR REGISTERED BUSINESS NAME]
[YOUR BUSINESS ADDRESS]
Email: [SUPPORT@YOURDOMAIN.COM]