Contact
Contact us
Questions about sizing, fitting, weather ratings or whether something will work in your space are welcome before you order. It saves you a return and saves us a parcel.
[SUPPORT@YOURDOMAIN.COM]
We aim to reply within one business day. Include your order number if you have one.
Where to write about what
- Before you buy — dimensions, bulb fittings, IP ratings, whether a fixture suits your wall or worktop.
- An order in transit — quote your order number. Tracking can take 24 to 72 hours to show its first scan, which is normal.
- Something arrived damaged — photograph the item and the packaging and send both within 7 days of delivery. See our refund policy.
- A return — email us first for a return address. Items sent back without an approved return cannot be processed.
Business details
[YOUR REGISTERED BUSINESS NAME]
[YOUR BUSINESS ADDRESS]
[YOUR PHONE NUMBER, if you offer phone support]
[REPLACE the bracketed details above with your real business name, address and support email. A contact page without a verifiable address and a working email is one of the most common reasons Google Merchant Center rejects a store, and it is the first thing a cautious shopper looks for.]