Shipping Policy

Shipping

Processing time

Orders are processed within 1 to 3 business days. Orders placed at a weekend or on a public holiday begin processing the next business day. You will receive a confirmation email with tracking as soon as your order leaves the warehouse.

Delivery estimates

Destination	Estimated delivery	Cost
United States — Standard	[X–Y] business days after dispatch	[Free over $X / $Y flat]
United States — Expedited	[X–Y] business days after dispatch	[$X]
International	[X–Y] business days after dispatch	[$X]

These are estimates, not guarantees. Carrier delays, customs inspections and severe weather are outside our control.

Where orders ship from

[REPLACE THIS WITH THE TRUTH about where your stock ships from and the real transit time. Concealing a long shipping window is the single most common cause of chargebacks and Google Merchant Center suspensions.]

Split shipments

If you order several items they may arrive in separate parcels on different days, at no extra cost to you. Each parcel is tracked separately.

Tracking

A tracking number is emailed when your order ships. It can take 24 to 72 hours for the carrier to register the first scan — a number that shows nothing yet is normal and does not mean the parcel is lost.

Customs and import duties

International orders may attract import duties or taxes on arrival. These are set by your country, are not included in the price you paid, and are the recipient’s responsibility.

Wrong address or failed delivery

Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or nobody was available to receive it, we will re-ship it once you cover the reshipping cost.

Lost or missing parcels

If tracking shows no movement for 10 business days, email [SUPPORT@YOURDOMAIN.COM] with your order number and we will open an investigation with the carrier. If the parcel cannot be located we will replace it or refund you in full.